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Privacy Policy

Last Updated: Sept 30, 2026

AMMO ENTERPRISES, operating under the brand name Ammo Grips ("we", "us", or "our"), operates the website ammogrips.com (the "Website"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Website, create an account, place an order, communicate with us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: name, email address, phone number, and billing or shipping address.

  • Account information: information associated with your customer account, including your login credentials.

  • Order information: products purchased, order details, delivery information, billing information, and transaction details.

  • Customer communications: information you provide when contacting us about an order, product, return, refund, or other matter.

  • Reviews and content: reviews, ratings, photographs, or other content you voluntarily submit to our Website.

  • Website and device information: IP address, browser type, device information, and information about how you interact with our Website.

  • Cookies and similar technologies: information collected through cookies and similar technologies used on our Website.

Payment Information

Payments are processed through third-party payment providers, including Razorpay and PayU. We receive information such as payment status and transaction or payment reference details necessary to process and manage your orders.

We do not store your complete card number, bank-account credentials, UPI credentials, or other payment authentication information on our systems.

2. How We Use Your Information

We may use your personal information to:

  • Create and manage your customer account.

  • Process, confirm, and fulfil your orders.

  • Process and verify payments.

  • Arrange shipping and delivery of products.

  • Handle returns, refunds, exchanges, and other order-related requests.

  • Provide customer support and respond to your communications.

  • Allow you to submit and display product reviews and other content.

  • Send promotional and marketing communications where permitted by applicable law and according to your preferences.

  • Operate, maintain, secure, and improve our Website and services.

  • Detect and prevent fraud, misuse, unauthorized activity, and security incidents.

  • Comply with applicable laws, regulations, legal processes, and lawful requests from authorities.

3. How We Share Your Information

We may share personal information with service providers and other third parties where necessary to operate our business and provide our services.

These may include:

  • Odoo, which we use to operate our Website and e-commerce services, manage customer accounts, sales and orders, and inventory.

  • Razorpay and PayU, for payment processing.

  • Shipway and Shiprocket, for shipping, delivery, and logistics services.

  • Service providers that assist us with website operation, analytics, advertising, marketing, customer support, security, or other business functions.

  • Government authorities, regulators, courts, or other parties where disclosure is required or permitted by applicable law.

  • Other parties where necessary to protect our rights, customers, Website, or business, or in connection with a business transfer or similar transaction.

We do not sell your personal information.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our Website, remember preferences, understand how visitors use our Website, and support analytics and marketing activities.

The specific cookies, analytics tools, and advertising technologies we use may change from time to time.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts, providing customer support, resolving disputes, complying with legal obligations, and enforcing our agreements.

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including rights to access, correct, update, or delete your information and to withdraw consent where processing is based on consent.

You may also have the right to raise a grievance regarding how we process your personal information.

To exercise an applicable privacy right or raise a privacy-related complaint, contact us at:

Email: [email protected]

We may need to verify your identity before processing certain requests. Some information may need to be retained where required or permitted by applicable law.

7. International Data Transfers

Because Ammo Grips sells products internationally and works with service providers that may operate in different countries, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, we will take appropriate measures when transferring personal information across jurisdictions.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of third parties that we do not control.

When you interact with a third-party service, its own privacy policy and terms may apply.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy and publish the revised policy on our Website.

10. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:

AMMO ENTERPRISES

Brand: Ammo Grips

Email: [email protected]